Help
Frequently
Asked Questions
Orders
How do I track my order?
You'll receive an update by phone or WhatsApp as soon as your order is dispatched. You can also find order details in your account under Orders.
Can I modify or cancel my order?
Contact us within 1 hour of placing your order via WhatsApp or email. After dispatch, orders cannot be cancelled but can be returned.
Do you offer bulk or wholesale pricing?
Yes — contact us directly to discuss volume pricing and business accounts.
Delivery & Payment
How do I pay for my order?
We use Cash on Delivery (COD). You pay in cash when your order arrives at your door — no upfront payment required.
When will my order arrive?
Orders are dispatched within 1–2 business days. Delivery time depends on your location within Palestine.
Do you deliver outside Palestine?
Currently we deliver within Palestine only. Contact us if you have a special request.
Returns & Warranty
What is your return policy?
Most items can be returned within 30 days of delivery. Opened consumables and final-sale items are excluded. Return shipping costs are the customer's responsibility.
What warranty comes with equipment?
Equipment is covered by the manufacturer's standard warranty. Contact us and we'll help you navigate the warranty claim with the supplier.
How do I start a return?
Email hashour006@gmail.com or message us on WhatsApp with your order number. We'll guide you through the process within 24 hours.
Products
Are your products authentic?
Yes. We source directly from brands and verified distributors. Every product we stock has been vetted for professional use.
Do you offer equipment servicing?
We can help connect you with certified technicians. Contact us for a referral.
Can I get product advice before I buy?
Absolutely — our team has years of professional bar experience. Use WhatsApp or email to ask us anything before you order.
Still have questions?
Contact Us